🆘 VCA Virtual Student & Parent Help Center
Start here for quick answers to common tech questions related to Great Hearts (Canvas).
Log-in help, parent observer access, navigation tips, and support contacts — all in one place.
- Use Chrome
- Parent/student accounts are separate
- Courses may load slowly on Day 1
- BOOKMARK THIS PAGE!
VCA Chromebook Login Tutorial
Watch this short video to learn how to log in to your VCA-issued Chromebook.
Pupil Login on GHO (Canvas)
- MUST Use Google Chrome.
- Go to the Canvas login page and enter:
- Student name
- Username
- Temporary password
Common Login Issues
If a student is unable to log in to Canvas, most issues can be resolved by working through the steps below.
- Use Google Chrome
- Restart the device
- Carefully re-enter the username and temporary password
Call Great Hearts Online Support at
📞 855-855-6546
Resetting Canvas Password
If a student is unable to log in to Great Hearts Online (Canvas) due to a password issue, please follow the steps below.
- Visit the Great Hearts Online password reset instructions:
Google Workspace: Cannot Sign In to Account (Forgot Password) - Follow the step-by-step instructions on that page to reset the password.
- If the password reset does not work or the student is still unable to
access Canvas, please contact Great Hearts Online National Tech Support at:
📞 855-855-6546
Parent Observer Access
Parents MUST monitor their child’s progress in Canvas using a dedicated Observer account. This provides read-only access to assignments, announcements, due dates, and grades without affecting student work.
- Look for an invite email from
notifications@instructure.com - If you did not receive an invite, contact Great Hearts Online support
- Observer access is view-only and cannot submit assignments
Use the guide below to complete your initial Observer setup:
Live Zoom support is held weekly.
Parents may join the Monday Live Support Session anytime between 7:30–8:30AM ????? for help with Observer access and Canvas setup.
Not Using Canvas? Here’s the Right Support
Students enrolled in non-classical GHO Ignite courses use the Spark platform.
Login or platform issues:
Contact Monique: 📞 480-330-6736
Students enrolled in WVS courses use the WVS platforms (Buzz and Genius).
Login or access issues:
Phone: 📞 715-453-1953
Email: ✉️ wvshelpdesk@cesa9.org